By REAL HERBAL PRODUCTS / February 16, 2024
Last updated: February 16, 2024
Welcome to RealOne Products Store. This document serves as an electronic record in accordance with the Information Technology Act of 2000 and is published in accordance with Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires the publishing of rules, regulations, privacy policies, and terms of use for accessing or using the Combination marketplace platform – www.Realoneproducts.com (hereinafter referred to as “the Platform”).
1. Use of Platform
The Platform is intended for personal and non-commercial use. By using the Platform, you agree to abide by these terms of use and the related privacy, shipping, and cancellation/refund/return policies. Continued use of the Platform following any changes to these terms and policies indicates your acceptance of the updated terms. REAL HERBAL PRODUCTS reserves the right to modify these terms and policies at any time without prior notice. It is your responsibility to regularly review these terms to ensure your use of the Platform complies with them. If you do not agree with any of the terms, please do not use the Platform.
2. Privacy Policy
At REAL HERBAL PRODUCTS, we recognize the significance of preserving your personal information and have created a Privacy Policy to guarantee the proper protection of your data. This policy, in addition to these Terms of Use, will regulate your use of the website. By continuing to use the site, you acknowledge that you have read and accepted the Privacy Policy and its terms and conditions. You allow REAL HERBAL PRODUCTS to use your personal information according to the provisions and objectives outlined in the Privacy Policy, which may be subject to change at any time at the discretion of REAL HERBAL PRODUCTS.
3. Your account on the site
This Site is only intended for use by adults. Any minors who access the Site are assumed to be under the supervision of their guardians. REAL HERBAL PRODUCTS or its associates do not collect information from minors intentionally. You must keep your account and password confidential and secure and are responsible for any activities conducted through your account. You acknowledge that the information you provide through the Site is not confidential or proprietary and does not infringe on any third-party rights.
If you access and use the Site on behalf of someone else, you are responsible for ensuring that you have the authority to bind that person to the terms and conditions of this Site. If the person refuses to be bound, you agree to take responsibility for any harm caused by any wrongful use of the Site.
If you suspect that the security of your account has been compromised, you must contact REAL HERBAL PRODUCTS immediately. If a breach of security is found or suspected, REAL HERBAL PRODUCTS may require you to change your password or temporarily or permanently block or suspend your account without liability.
REAL HERBAL PRODUCTS reserves the right to refuse service and/or terminate accounts at any time without prior notice if these terms are violated or if REAL HERBAL PRODUCTS deems it necessary for its best interests. You are solely responsible for all content that you upload, post, email, or otherwise transmit through the Site. The information provided to REAL HERBAL PRODUCTS will be maintained in accordance with our Privacy Policy.
4. Product and service details
REAL HERBAL PRODUCTS endeavors to provide accurate descriptions of the products on its platform. However, it does not guarantee that the product information, color, descriptions, or other content on the platform are entirely accurate, complete, dependable, up-to-date, or free from errors. The website may contain typographical mistakes or inaccuracies and may not be entirely comprehensive or current. The product images are intended for reference purposes only and may not match the actual product.
REAL HERBAL PRODUCTS reserves the right to make corrections, alterations, or updates to information, mistakes, inaccuracies, or omissions at any time (including after an order has been placed) without prior notice. Please be aware that such errors, inaccuracies, or omissions may also apply to the pricing and availability of products and services.
5. Products & service utilizations
The products and services offered on the Platform, including any samples provided, are intended for personal or professional use only and cannot be resold for any commercial purposes.
Please be advised that REAL HERBAL PRODUCTS is not liable for any adverse effects or complaints resulting from the use of purchased products or beauty services. The manufacturer or service provider is solely responsible for any issues that may arise. Before using any product or service, it is important to carefully review the individual terms and conditions and seek advice from a specialist.
6. Product & service recommendations
Any suggestions made to you through the website while using it are solely for informational purposes and for your convenience. These do not indicate an endorsement of the product or services by REAL HERBAL PRODUCTS or any of its affiliates in any way.
7. Product & pricing information
REAL HERBAL PRODUCTS makes every effort to provide accurate product and pricing information, however, errors may occur. The price of a product cannot be confirmed until the order is placed. In case of a technical error leading to incorrect pricing or product information, REAL HERBAL PRODUCTS reserves the right to refuse or cancel the order. If the price is incorrect, REAL HERBAL PRODUCTS may contact you for further instructions or cancel the order. Once the product has been delivered or the service has been availed, the offer will be considered accepted, and the payment process. In the event of cancellation, the payment will be reversed.
Price and Availability
Prices and availability of products and services on the website are subject to change without prior notice at REAL HERBAL PRODUCTS’s discretion. REAL HERBAL PRODUCTS may discontinue or change any product or service at any time. In case of product unavailability or delay in delivery, REAL HERBAL PRODUCTS will notify you via email and cancel the order. REAL HERBAL PRODUCTS will not be responsible for any damages or compensation due to cancellation or delayed delivery.
8. Policy for cancellations & rfund
For more information on cancellations, refunds, and returns, please refer to our policy outlined on our website.
9. Payment methods
The products available on the site can be paid for using the following methods:
- Payment can be made through Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and Reward points.
- It is recommended to use Credit Card, Debit Card, or Net Banking for faster processing of orders.
- Cash On Delivery is not available for orders outside of India.
10. Chat capabilities
The Chat Capability has been established to assist you with any inquiries regarding the Site. The usage of this service is subject to the following rules:
REAL HERBAL PRODUCTS reserves the right to discontinue the chat service at any moment without prior notice.
REAL HERBAL PRODUCTS and its representatives are not liable for any delays in responding to inquiries through chat.
REAL HERBAL PRODUCTS may retain records of chat communication for future reference, and users will not have the ability to access this information in the future.
When engaging in chat, you must not communicate any inappropriate content, including but not limited to illegal, threatening, abusive, defamatory, or obscene information.
The chat room is not intended for product sales, business proposals, or any other type of solicitation.
You may proceed to chat with our online customer service representative only if you agree to these terms and conditions.
11. User content
Any information, photos, images, chats, texts, software, data, music, sounds, graphics, messages, videos, or other materials you make available to REAL HERBAL PRODUCTS (referred to as “User Content”) is solely your responsibility and REAL HERBAL PRODUCTS cannot be held accountable for it in any way. You agree not to participate in or encourage others to transmit, host, display, upload, modify, publish, update, or share any information that:
a) belongs to someone else without the right to do so,
b) is harmful, harassing, defamatory, obscene, pornographic, paedophilic, libelous, invasive of privacy, hateful, or racially, ethnically offensive, relating to money laundering or gambling, trolling, propaganda or otherwise illegal,
c) harms minors,
d) infringes patents, trademarks, copyrights, or other proprietary rights,
e) violates any law,
f) deceives or misleads about the origin of the information or is offensive or threatening,
g) impersonates another person,
h) contains viruses or computer code that interrupts, destroys, or limits the functionality of any computer resource,
i) Threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, public order or causes incitement to an offense, insults any other nation.
REAL HERBAL PRODUCTS does not guarantee User Content’s accuracy, integrity, or quality and is not responsible for examining or evaluating it. By using the Site, you may be exposed to User Content that you find offensive, indecent, or objectionable. REAL HERBAL PRODUCTS will not be liable in any way for User Content, including errors or omissions, or any loss or damage you may incur from using it. You waive any rights to make claims against REAL HERBAL PRODUCTS for any alleged or actual infringements of proprietary rights, privacy and publicity rights, moral rights, and rights of attribution in connection with User Content.
REAL HERBAL PRODUCTS has the right but not the obligation to refuse to post or remove User Content, and can change, condense or delete User Content as it sees fit. REAL HERBAL PRODUCTS also has the right to remove User Content that violates these terms and conditions or is otherwise objectionable and to refuse service or terminate accounts without prior notice for users who violate these terms and conditions or infringe the rights of others.
If you wish to delete your User Content on the Site or mobile application, please send an email to real_herbal@yahoo.co.in with your first name, last name, username/screen name (if applicable), the email address associated with the Site or mobile application, the reason for deleting the posting and date(s) of posting(s) you wish to delete (if available). Your deletion request may not be processed if you cannot provide this information. Please allow up to 30 business days to process your deletion request.
14. Intellectual property rights
All other Marks appearing on the site belong to their respective companies and no trademark or service mark license is granted through this site. Any use of the Marks without authorization is prohibited, and REAL HERBAL PRODUCTS will not be held responsible for any unauthorized use.
REAL HERBAL PRODUCTS and its suppliers and licensors exclusively reserve all intellectual property rights for all text, products, processes, technology, software, content, and materials appearing on the site, including its appearance. The compilation of content on the site is the property of REAL HERBAL PRODUCTS and is protected by Indian copyright laws. Therefore, the materials on this site may not be copied, reproduced, duplicated, republished, downloaded, transmitted, distributed, or modified in any manner, except for personal, non-commercial use. No rights, title, or interest are transferred to you from downloading or copying these materials.
The contents of the site, including images, text, illustrations, designs, icons, photographs, music clips, video clips, and written materials (collectively referred to as “Contents”), are intended for personal, non-commercial use only. You may download or copy the Contents for your personal use. A limited, revocable, non-transferable, and non-exclusive license is granted for personal, non-commercial use to create a hyperlink to the site’s home page. The Contents and software on this site should only be used as a shopping resource. Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents, is strictly prohibited. Unless otherwise specified by REAL HERBAL PRODUCTS, all Contents are copyrighted, trademarked, trade dressed, and/or intellectual property owned, controlled, or licensed by REAL HERBAL PRODUCTS, its affiliates, or third parties who have licensed their materials to REAL HERBAL PRODUCTS, and are protected by Indian copyright laws.
15. Restricted permissions
REAL HERBAL PRODUCTS provides you with a restricted, non-transferable, non-sublicensable, non-exclusive license to access and use the Site for personal and non-commercial purposes only. Any rights not explicitly granted to you through these Terms of Use are reserved for the Site and its affiliates.
REAL HERBAL PRODUCTS holds the authority to discontinue your license to use the Site at any moment, without prior notification and based on their sole discretion. They also have the right to prevent and block future access to the Site.
16. Representations & warranties
The Site is provided “AS IS” and we make no promises about the accuracy, reliability, or any other aspect of the contents on the Site. We are not responsible for any loss suffered by the user as a result of their reliance on the content on the Site.
You acknowledge that your access and use of the Site are based on the Terms of Use and we are not responsible for any issues that arise from external factors, such as the unavailability of the Internet or other telecommunications services.
We have the right to change or discontinue any aspect or feature of the Site at any time and we are not responsible for any loss or damage that may result from your inability to access or use the Site.
REAL HERBAL PRODUCTS aims to provide general information about beauty and healthcare topics and products through the Site and encourages users to ask questions and interact with our employees. The information provided on the Site, including through postings, chats, or emails, is based on the background provided by the user and is not intended to be used for medical diagnoses or treatments. We do not guarantee the accuracy or completeness of this information and users are advised to seek opinions from certified medical practitioners.
In response to user queries, we engage experts in their respective fields to provide their personal opinions, which may be provided through the Site, emails, chat rooms, or social networking sites. This information is not intended to be used for medical diagnoses or treatments and we are not responsible for the accuracy, completeness, appropriateness, or usefulness of the expert’s opinion.
Users must not assume that any information posted on the Site applies to them.
17. Warranty disclaimers and labilities
The website is provided “as is” and neither we nor our holding, subsidiaries, affiliates, partners, or licensors make any warranties or representations of any kind, express or implied, in connection with these terms and conditions or the website or any content, including but not limited to warranties of merchantability, non-infringement, or fitness for a particular purpose, except where such representations and warranties cannot legally be excluded.
You agree that, to the fullest extent permitted by law, neither we nor our holding, subsidiaries, affiliates, partners, or licensors will be held responsible or liable, whether in contract, tort (including negligence), or otherwise, for any: (a) interruption of business; (b) delays or interruptions to accessing the website; (c) loss, theft, misdelivery, corruption, destruction, or modification of data; (d) loss or damage incurred due to dealings with or presence of off-website links on the website; (e) viruses, system failures, or malfunctions occurring in connection with your use of the website, including during hyperlinking to or from third-party websites; (f) inaccuracies or omissions in content; or (g) events beyond our reasonable control. We make no representation or warranty that defects or errors will be corrected.
Additionally, to the fullest extent permitted by law, neither we nor our subsidiaries, affiliates, partners, or licensors will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the website or your use thereof, regardless of the form of action, whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. Our maximum aggregate liability shall not exceed.
You agree that claims or actions arising from or related to the use of the website or these terms and conditions cannot be brought by you more than one year after the cause of action arose. If you have a dispute with us or are dissatisfied with the website, your sole remedy is to terminate your use of the website. We have no other obligation, liability, or responsibility to you.
This disclaimer is an integral part of these Terms of Use.
18. Third-Party Links and Sites
References on the website to any names, marks, products, or services of third parties, or hyperlinks to third-party sites or information, are provided solely for your convenience. This does not in any way imply or suggest an endorsement, sponsorship, or recommendation by REAL HERBAL PRODUCTS for the third party, information, product, or service, or any relationship or association between Realone Product and these third parties.
REAL HERBAL PRODUCTS is not accountable for the content of any third-party sites and does not make any statements regarding the accuracy or content of material on these sites. If you choose to link to any of these third-party websites, you do so entirely at your own risk. REAL HERBAL PRODUCTS does not review or evaluate the offerings of off-website pages or any other websites linked from the site and will not be responsible for their actions, content, products, or services, including, but not limited to, their privacy policies and terms and conditions. It is important that you carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit through the site.
19. Termination
These Terms of Use will be in effect until they are terminated by either you or REAL HERBAL PRODUCTS.
You may terminate the Terms of Use at any time by discontinuing the use of the site. REAL HERBAL PRODUCTS may also terminate the Terms of Use at any time and without notice, denying you access to the site. Such termination will not result in any liability for the site.
Upon termination of the Terms of Use by either you or REAL HERBAL PRODUCTS, you must promptly destroy all materials obtained from the site and all copies of such materials, whether made under the Terms of Use or otherwise. Any termination of the Terms of Use will not cancel your obligation to pay for the product already ordered from the site or affect any liability that may have arisen under the Terms of Use.
20. Indemnification
You agree to defend, indemnify, and hold harmless REAL HERBAL PRODUCTS, its employees, directors, officers, agents, and their successors and assigns, its holding, subsidiaries, affiliates, partners, or licensors from and against any claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees, caused by or resulting from your actions or inactions that may lead to loss or liability to REAL HERBAL PRODUCTS or any third party, including, but not limited to, breach of warranties, representations, or undertakings, non-fulfillment of obligations under the Terms of Use, or violation of any applicable laws, regulations, including, but not limited to, Intellectual Property Rights, payment of statutory dues and taxes, claims of libel, defamation, violation of privacy or publicity rights, loss of service by other subscribers, and infringement of intellectual property or other rights. This clause will survive the expiry or termination of the Terms of Use.
21. Jurisdictional Issues/Sale in India Only
The content on the Platform is specifically designed for sales within India only and REAL HERBAL PRODUCTS does not claim that it can be used or is suitable for use in other locations or countries. Any individuals who access the Platform from outside India do so at their own risk and REAL HERBAL PRODUCTS takes no responsibility for the supply of products, refunds, or compliance with local laws in those locations.
22. Disclaimer of Warranties and Liability
The materials, products (including but not limited to software), and services available on the Platform are offered “as is” and “as available” without any express or implied warranties, except as specified in writing. REAL HERBAL PRODUCTS does not guarantee that the Platform will be constantly available or available at all, or that the information on the Platform is complete, true, accurate, or non-misleading.
The products sold on the Platform are subject to different state laws. If the seller is unable to deliver the product due to these laws, they will return the payment or provide credit for the amount received from the sale of the product. To place an order on the Platform, you will need to provide a valid phone number. By providing your phone number, you consent to be contacted by REAL HERBAL PRODUCTS for any order or shipment updates via phone calls or SMS notifications. REAL HERBAL PRODUCTS will not use your personal information for promotional purposes.
23. Selling
As a registered seller, you are permitted to list items for sale on the platform in accordance with the policies outlined in these Terms of Use. You must legally own the items you list and ensure they do not violate any third-party intellectual property, trade secrets, or privacy rights. Listings must contain text descriptions, graphics, and pictures that accurately depict the item for sale and be listed in the appropriate category. All items must be in stock for successful sales. The listing description must be truthful and accurately reflect the item’s condition. If the description does not match the item, you must refund the buyer. Listing the same product in multiple categories is prohibited. REAL HERBAL PRODUCTS reserves the right to delete such listings.
24. General
You agree to these Terms and Conditions and understand that they form a complete and binding agreement between us regarding your use of the Site. This agreement supersedes all prior communications.
We reserve the right to change these Terms and Conditions at any time by posting updates on the Site. Changes become effective immediately upon posting. By continuing to use the Site, you agree to any updated terms. We may end any rights granted by these terms without prior notice. If we do, you must stop using the Site immediately.
These terms do not create any type of partnership, joint venture, or an agency relationship between us. If we do not enforce a provision, it does not waive our right to do so later. If a provision is deemed unenforceable or invalid, it will not affect the rest of the terms and will be modified to the extent possible to reflect the original intent of the parties. The headings in the terms are for convenience only.
For questions about these terms, please email real_herbal@yahoo.co.in India.in.
25. Contact Infromation:
Customer Service Desk
E-mail id:real_herbal@yahoo.co.in
Phone: 9818300342
Contact Days: Monday to Saturday (10:00 a.m. to 8:00 p.m.)
26. Shipping Policy
How does the delivery process work?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possiblity. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We are committed to sustainability in our packaging while ensuring the safety of the orders dispatched. Our REAL HERBAL PRODUCTS cardboard outer box is eco friendly and made from 100% recycled paper. Where feasible, we use paper-fillers instead of bubble wrap, and this is a process of continuous improvement for us. We are committed to further substantially reducing plastic in our packaging and are constantly innovating new solutions given the nature of our category.
What is the range of locations to which REAL HERBAL PRODUCTS ships their products?
REAL HERBAL PRODUCTS does not ship internationally currently.
My order has been shipped. Now how can I track it?
After placing your order, you will receive a confirmation message on your registered email and phone number. As we prepare and ship your order within 24-48 hours of the confirmation, you can then check the status of your package through the ‘Track’ button on the ‘My Orders’ section. You can also choose to receive your order updates on WhatsApp.
What is the estimated delivery time?
We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
- Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
- While we are trying our best to avoid this situation, these products might delay your order.
- If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the package you receive.
Are there any shipping charges applicable on my order?
- We are accepting Cash On Delivery for all the prices.
- We have standard shipping charges for most addresses.
- The shipping charges currently are – Free shipping on orders above 499.
Does REAL HERBAL PRODUCTS ship outside India?
REAL HERBAL PRODUCTS does not ship internationally currently.